This renewal page is for arpReach users whose software updates and support plan has expired.
By renewing, you have continued access to the latest software releases and support is available whenever you need it via the help desk.
The basic renewal plan covers three domain licenses.
Important Note: The Renew Now facility will add 12 months access to your current expiry date.
The team manually process all renewals.
Please allow extra time (72 hrs max) for us confirm your payment and contact you to arrange any additional payment that may be required.
The Software Updates and Support Plan fee help us to improve arpReach and pay our support team.
12 months from the date of your original order and at your discretion, you can renew your Software Updates and Support Plan. If you don’t want software updates or support after the initial year, there are absolutely no ongoing fees. You can continue using the last version you are eligible to use that is installed and activated. The 12 month time frame is merely for new updates and has no relevance to rights of use (as long as the EULA is not violated).
The current cost of adding 12 months to your existing software updates and support plan expiry date is $120.
(Example: If your current expiry date is April 4th 2019, your renewal payment is due on or before that date.
If you pay your $120 late, on December 4th 2019, 12 months will be added to your current expiry date.
In this example your new expiry date would be set as April 4th 2020. A further payment would need to be made so you can get access to the download area.
Currently software update plans are capped at a maximum of $250... even if you haven't renewed for 4 years the most you will pay is $250
Any payments for the Software updates and support plan are Non-refundable. We will contact you if you need to make an additional payment to set your expiry date to a future date.
Please contact a member of our support team if you have an expired license or if you need further clarification on the terms of your license.